At Wakuli we believe in solid, open and honest partnerships with our suppliers so we can keep working together for years to come. In the same way we want to keep you happy so you will be our customer for years to come. We aim for top notch products and services by providing freshly roasted coffee, high quality coffee gear and cool merchandise.

 

Food & Drinks:

Due to the food safety standards given by the NVWA - www.nvwa.nl - it is not permitted to take back any products bought either online or in one of our specialty coffee bars. Wakuli can not take responsibility for the returned product because we do not know how the product was handled between shipment and the return shipment. So coffee products like whole beans or ground coffee, coffee bars and pods, due to their perishable nature are non-returnable.In addition we are committed to ship the coffee to our online customers no more than one week after the roasting date -with the exception of the pod- so you get to enjoy our coffee super fresh. As a result of this freshness guarantee we are unable to resell the coffee that is returned. Although Wakuli does not accept perishable products back and does not reimburse for coffee that does not meet expectations we do take your satisfaction seriously. That's why we provide the following options for you to make your case:

1. Contact our customer service team at coffee@wakuli.com, You will get a reaction within 24 hours during weekdays.
2. Return with the product and the receipt of the product to one of our specialty coffee bars. Our baristas are there to see what we can do to make you happy.

For any questions please contact our customer service team:

• coffee@wakuli.com
• Whatsapp: +31 6 14 83 48 63.

 

Online purchases:

We offer a 14-day guarantee on our non-food and non-drink products. If for any reason you wish to reconsider your purchase please contact our customer service team in order to process your return. You -the customer- are responsible for the return cost and delivery within 14 days of receiving the order. All products need to be unused, complete and in their original packaging to receive a refund excluding shipping charges.

However if you are in doubt of the quality of our products or if something seems to be missing, do not hesitate to contact our customer service team at coffee@wakuli.com

 

In-Store purchases:

Coffee gear and merchandise products bought in our specialty coffee bars, can either be brought back to the stores by showing the receipt or can be returned by post to our return address. When you would like to return it by post, please first contact our customer service team. The return cost and return delivery are the responsibility of the customer and need to be arranged within 14 days of receiving the order.

Please make sure that the product is unused, complete and in its original packaging, and the receipt of the purchase can be shown or should be included in the package.